User agreement

According to the Spanish Law 15/1999, of the 13th of December on the Protection of Personal Data, the user is informed that the personal data facilitated on this website will be dealt with in conformity with Law 15/1999 and the regulation of implementation. The data facilitated will form part of a file which is the responsibility of LOVEUS S.C., and which will be used in order to respond to the requests for information and any other question which arises, in addition to the management of company communications and the sending of information.

With the use of the contact form or the provision of an e-mail address, the user consents to and expressly accepts the treatment of data in the manner detailed, in addition to the subsequent sending of commercial information regarding our products and services.

The user may exercise his/her rights to access, rectify, oppose and cancel by writing to the management of LOVEUS S.C., via our postal address: AV. EUROPA Nº46, LOCAL-1 DE LLANÇA 17490 (GIRONA) SPAIN  or e-mail address at info@llancaapothecary.com enclosing in all events a photocopy of his/her national identity card.

 

GENERAL TERMS AND CONDITIONS

Deal liability
By buying the services offered by LOVEUS S.C., the user must have the capacity to deal as per their national law.
Deal purpose
The deal is just for the sailing of products and services requested through the website www.llancaapothecary.com, the characteristics of which are reflected in the relevant pages of this website.
LOVEUS S.C. It offers you the possibility to pay by card, cash or bank transfer through the Paypal platform. This system provides maximum security. Paypal have the necessary means of security to identify possible data mistakes during the payment.

Supplier Identification
The product or services supplier, contracted by the user is LOVEUS S.C., established in AV. EUROPE Nº46, LOCAL-1 DE 17490 LLANÇA (GIRONA) C.I.F J55206601.
Completing and sending the order form will be deemed as an acceptance of the terms of the contract, without, in any case, be considered as a commercial proposal.

Delivery Order
The delivery of the orders will be done by LOVEUS S.C. with heir own means or through an agency designated by LOVEUS S.C..
Orders will be delivered in the address designated by the purchaser as well a card with the text provided by it, therefore LOVEUS S.C. will not assume any liability in the case that the delivery will not be completed due to wrong, mistaken, un-accurate or lack of information or will not be accomplished by the absence of the consignee / receiver.
Notwithstanding LOVEUS S.C. for mutual satisfaction between sender and receiver, will adopt the measures required with a diligent trader in order to fulfill the delivery as soon, deliveries in hospitals, government agencies and other properties where there are restrictions on access to the general public, will not carry any liability against LOVEUS S.C..
LOVEUS S.C. do not guarantee that the order will be fulfilled in good order and satisfactionient, being fulfilled, when the destination address will require access control or any other kind of prohibition that will cause the lack of service or delivery.

LOVEUS S.C. do not guarantee the deliveries of the orders with the deadlines specified in the relevant section of the website, once confirmed by the buyer the mean of transportation and the destination. Where Saturdays, Sundays and holidays is referred, there will be not any kind of picking-up or deliveries; Please bear it mind for calculation of the transit and delivery times
In periods where there are special circumstances (Christmas holidays, strikes or unexpected events like heavy rains, snows, winds, etc.), the deliveries may suffer delays, and LOVEUS S.C., will not bear any liability for such unexpected events or holidays.
LOVEUS S.C. not guarantee deliveries at specific hours. Whether the buyer clearly show a specific delivery date or a preference for a specific time slot, it will be use just as a guide and will be never understood as a contract. LOVEUS S.C. will inform about all the buyer’s requirements to the carrier, and the carrier based in this information will try to fulfill with all the buyer’s requirements, but never will be understood as a contract or will have any liability for un-accomplish buyer’s requirements.

Delivery orders cost:
The classification of the deliveries will be based in the final destination of the order.

1- National 1: Spanish peninsula and Balearic Islands
The delivery will be done between 24 and 48 hours since order confirmation, except otherwise clearly indicated in the purchasing moment of the product or service. The cost is 6 Euro, if the order exceeds 60 Euro (VAT incl.), then LOVEUS S.C. will bear with the transportation cost.

2- National  2: Canary Islands, Ceuta and Melilla
The delivery will be done between 48 and72 hours, except otherwise clearly indicated in the purchasing moment of the product or service. The cost will be 8 Euro, if the order exceeds 75 Euro (VAT incl.), then LOVEUS S.C. will bear with the transportation cost.

3- International 1: Europe (EU)
The delivery will be done between 4 and 5 days, except otherwise clearly indicated in the purchasing moment of the product or service. The cost will be 22 Euro, if the order exceeds 75 Euro (VAT incl.), then LOVEUS S.C. will bear with the transportation cost.

4- International 2: Other countries
If you are interested in purchasing our products and / or services you are kindly contact us through our mail info@llancaapothecary.com in order to calculate shipping costs.

IMPORTANT: LOVEU S.C. will be never responsible for IMPORTATION TAXES in the destination countries. The destinations with war risk, embargoes, conflicts or deliveries in isolated sites will mean an extra cost on shipping to the customer have to pay.
Please be advise that on the above mentioned situations, LOVEUS S.C. strong recommend to have a special insurance policy for cover loss, damage or destruction of the goods. LOVEUS S.C. do not cover with any kind of insurance the orders, any Insurance policy have to be for receiver’s account otherwise indicated to LOVEUS S.C.
Price and validity of the offer
The prices indicated below each product are totals (VAT included) and only have to be add the shipping costs for each destination and mean of transportation. The prices are rated in euro. Prices, terms and conditions shown are valid at all times, and are valid only in open session.
In confirmation order information, prior to buyer’s deal acceptance, is clearly specify the prices for each one of the selected items, the confirmation of the delivery cost, shall be apply to the operation and promotions or discounts which, if any, are applicable.
For information about your order, just write to info@llancaapothecary.com or by mail at the headquarters address given in the Legal Notice.

Information and FAQ
For information about your order or on the characteristics of the products and services we offer, and if you want to communicate any incident or complaint, just write to info@llancaapothecary.com or by mail, at the head office address stated in the Legal Notice.

Returns
LOVEUS S.C. You want to offer the best service. Therefore, you can return any product purchased with delivery service by contacting us through info@llancaapothecary.com.
Please keep in mind that the cost of such return will be as per sender account, and will never be for LOVEUS S.C. account (as per the current law). In any case you must keep the product and its original packaging and in perfect condition.
If you want to return your products, you have to pre-advise LOVEUS S.C. before 1 month after the purchase and have to be add the original buying receipt, although the actual legal frame stablish as maximum 7 days since the reception of the order in destination.

Applicable law and forum
This General Conditions shall be governed in accordance with Spanish law. For any dispute arising from trade relations between the User and LOVEUS S.C. the parties agree to submit any query to the Spanish rules, court and law.
 

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